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Selling Your Business - The Emotional Side Of Business Brokering

Emotional Side Of Selling A BusinessThe first broker I ever worked for said, "Every deal you have will die at least 5 times before it closes. How you handle that, will determine whether you can survive doing this for a living." As I enter my 11th year doing this, I still smile at that memory because it is as true today as it was then.

I just recent closed a deal that broke the record for the above statement. It was in escrow for 5+ months and both the buyer and the seller said, "forget it I'm out", at least 10 times each! So the questions is; how did close? The answer is patience, patience, patience.

As a broker, you need to have a lot of knowledge about business, accounting, real estate, tax issues, regulatory issues, landlords, licenses, etc.. But the most important aspect of what I do has nothing to do with that. My biggest asset is my understanding of other people's thoughts and feelings.

I remember what it was like when I was trying to sell my own business and I draw on those feelings every time, so that I can put myself in the sellers shoes and see why he's behaving the way he is. The same goes to buyers, even more so. They are worried about so many things, it's no wonder tempers fly.

I've learned over the years that there's far more emotion in small business sales then any other type of real estate transaction. People are either putting their life's work, or their life's savings into the deal. That's a good reason to feel emotional. Brokers can become like doctors, desensitized from remembering that because after a while it's hard to deal with day in and day out.

So for all those buyers, sellers and brokers out there ... I say, stay patient everyone has their own perspective.

Try to put yourself in the other guy's shoes; it's the key to getting the deal done.

Christina Lazuric, CBIAbout The Author: Christina Lazuric is an Orange County Business Broker who shares her broker experiences with BizBen readers and has had varied direct small business experience in the past but now assists small business owners sell their business and offers business buyers find their dream business to operate. Phone Christina direct at 949-257-7823.

Categories: BizBen Blog Contributor, Business Broker Information, Buying A Business, Selling A Business

Comments Regarding This Blog Post

Great points from all contributors.

I find the old adage to be true "It's great to want a deal, but bad to need a deal." It's important for the business broker to be calm, because if he/she becomes too emotionally involved in the transaction, believe me at one point either the seller or buyer will ask the broker to make concessions with their commission.

I'm always looking for new business, while I'm doing transactions. Someone who is newer in the business will often stop looking for new deals, and become completely absorbed in closing a transaction, and then if their bills are pilling up and the deal does go sideways, they find themselves in a lot of financial trouble.

This is the "art" of the deal ... and the ability of an intermediary to cope with the inevitable emotional and psychological dimensions of a business sale and purchase is key to a successful conclusion in almost all transactions.

The business broker needs to be a good "juggler" ... keeping all the plates spinning, all the balls in the air, while still handling all the technical, finance, contract, due diligence, and escrow issues. This is just another dimension to the profession, and another reason that having an experienced and competent business broker doesn't really cost, but rather pays off for both parties.

Christina is absolutely correct. With the right advisors (brokers, accountants, legal counsel) who understand how to make deals rather than just break them, the "walk away" moments can be turned into opportunities to dig deeper into what each side truly needs out of the transaction to make it happen.

Being prepared for the inevitable ups and downs in an acquisition and knowing how to put the conflicts in context goes a long way towards getting to the finish line.

Having said that, it's also important to recognize when a party who continuously uses the "walk away" style of negotiation may be a party better avoided in the long run-- whether a buyer or seller.

As I tell my clients, the deal isn't over when you close. If something goes wrong after the sale it's good to know that the party on the other side is someone who you trust rather than someone you've put up with just to close the sale.

What a valuable piece of advice! In my years in the business Iíve seen a number of business sales intermediaries who had experience in small business and a lot of technical knowledge in the areas that Christina mentions. But they couldnít make a successful career out of their work. And I have known business salesmen and women who did quite well as brokers and agents, even though they still were learning how to analyze a business, understand some of the laws governing business leases, and other technical aspects of the profession. But they had the personal quality of empathy. Understanding the people you are working with is more important than a complete understanding of the businesses the clients are buying and selling. When Iím asked by someone new in the business whether they should take business courses to become more knowledgeable about the profession, I usually tell them to make sure they have polished up their selling skills. Unless you have experience as a professional sales person, sign up for a course in the selling basics of qualifying prospects, understanding what they really want (it often is different from what they tell you), and developing rapport as well as a relationship that is built on trust. Itís clear why Christina is successful. It is critical to understand people at least as well as you understand small businesses.

  Helpful Resources To Assist In Selling And Buying California Businesses
Willard Michlin, CPA, Certified Fraud Examiner, Due Diligence Services

Willard Michlin, CPA #106752, offers buyers step by step training & assistance in doing Due Diligence Services when they are thinking of making an offer, or are in process of investigating a business purchase. He helps to determine the actual net profit even when there is cash. Call 805-428-2063.

Mark Chatow, Esq.: Legal Services For Buying, Selling Businesses

Mark has a broad range of small business purchase & sale experience from analyzing potential acquisition targets to successfully guiding buyers and sellers through the purchase & sale of small businesses. Mark can assist with contracts, negotiations, legal matters, etc. Reach Mark at 949-478-8393.

Helen Yoo: Escrow & Bulk Sale Services - Southern California

New Century Escrow, Inc. is a fully licensed & bonded independent escrow company. Over 20 years combined experience in handling bulk escrow transactions. Multi-lingual staff that speaks your language, including Korean, Chinese, Vietnamese. Call Helen Yoo direct at 626-890-1151.

Diane Boudreau-Tschetter: Escrow And Bulk Sale Services

California Business Escrow, Inc. is a full service independent escrow company serving all of California and has expertise in a wide range of escrows. Our team prides itself on providing an exceptional escrow experience. For more info phone Diane Boudreau-Tschetter at 888-383-3331 or 209-838-1100.

Steve Erlinger: Laundry Broker, Consultant - Orange/Riverside Counties

I specialize in the laundry industry (Broker/Consultant at 949-500-5893) - Riverside, Orange Counties. I assist buyers navigate the many facets of finding, evaluating, and operating a laundry business. I also help current laundry owners find additional stores, sell, evaluate an existing laundromat.

Steve Zimmerman: Restaurant Broker Specialist

Steve founded Restaurant Realty in 1996. He has personally sold/leased over 900 restaurants, bars & clubs, & completed over 3000 valuations. The author of "Restaurant Dealmaker - An Insider's Trade Secrets For Buying a Restaurant, Bar or Club" available on Amazon. Reach Steve direct at 415-945-9701.

Larry Larsen, Broker, Laundry Specialist - Orange, LA Counties

I have over forty years of experience in the sales, ownership, management, and construction of coin laundries. He is a licensed broker active in the sale of coin laundries, a licensed insurance agent specializing in coin laundry insurance.

Joanne Weber, Broker - Preschool Specialist - Southern California

The Ryan Craig Company is in its 35th year as the recognized expert in Southern California, dealing exclusively in the sale of preschools, Montessori schools, day care centers, and private schools. Our extensive list of references speaks for itself. Phone Joanne at 818-760-3684 for more info.

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