What Type Of Seller Are You? Selling Your Business Depends On Your Approach
Most every Californian who owns a company wants to put it up for sale sooner or later. And if the owner doesn't have employees or family members ready to pay the money and take over, it means trying to find a buyer in the business-for-sale market. Sadly, only one-third of the hopeful sellers in this market will be successful.
The two-thirds of owners unable to connect with a buyer ready and able to pay a purchase price will ultimately have to close the business or give it away. The problem may be with the business - that it simply is not desirable. But just as frequently, the reason an owner can't make a sale is because he or she is one of the many seller types who inevitably will fail.
A review of the common kinds of sellers can help an owner determine which accurately describes him or her. And that's the clue to your chances of being able to achieve a satisfactory sale.
Those seven types are:
1. Make a Killing Mike: Also known as "Make a Million, Mike," this individual believes the business is worth more than any sensible buyer will pay for it. There are a number of ways Mike justifies the asking price. A popular idea is that a similar business recently sold for the price Mike wants. But no two businesses are alike, and Mike doesn't understand that the "similar" business is much more profitable and in a better location. The market may not reward Mike if he should eventually lower the price to a figure close to its value. Buyers often are not interested in investigating a business that has been on the market for a long time - whatever the reason.
2. Clarence Can't Carry: An important selling feature of most any business offering is the willingness of the seller to "carry back" part of the purchase price. Along with a cash down payment, the seller receives a promissory note usually secured by the business assets, to be paid off by the buyer over a period of time. It's reassuring for a buyer when the seller is willing to help finance, because it show the seller believes in the business and in the buyer's ability to operate it successfully. An offering that can only be purchased with all cash is almost always unappealing compared to other opportunities that come with seller financing.
3. Rita Rosy Picture: According to Rita, her business is about to become as much in demand as this week's most popular show business celebrity. She has the best inventory in town, the most helpful and loyal employees and greater prospects for the future than any buyer can imagine. Even a business that does excel in some respects has its problems and disadvantages. Buyers know that and often don't feel secure about an opportunity that is described only in the most optimistic way. When meeting with a seller who doesn't come across as honest and credible, many buyers get a negative feeling about the opportunity - the opposite of what the seller intended.
4. Nick Not Ready: Any prospective buyers meeting Nick will wonder how he could be trying to sell his business but not be able to produce current financial information, a list of assets to be included, or a definitive description about the premises lease that the landlord will provide to a new owner. Does the seller have something to hide? Is he really that disorganized? If so, what does that say about the condition of the business? Did he neglect to "get his stuff together" because he doesn't really believe the business is salable? These are questions that occur to buyers as they decide they aren't interested in what Nick has to offer.
5. Don't Worry Dorothy: When Dorothy tells a prospective buyer for her business that he or she shouldn't worry, it usually results in the individual becoming very concerned. Buyers want to know what happens if the customer who accounts for half the company's income decides to do business elsewhere. They want to understand what consequences might result from the large competitor moving into the neighborhood. If the seller doesn't have answers for these types of worries the buyers decide they won't worry about those issues. That's because they'll look for another business to buy.
6. Secret Sam: One of the things Sam likes to tell prospective buyers is how much of the company's income goes directly into his pocket without being recorded on the books. He may be proud of his skimming habit. He may think he's quite clever at fooling the taxing authorities. He might think the buyer will add the total of unreported cash to the reported income and decide the business is making enough money to justify the asking price. But he's mistaken. The buyers who investigate Sam's business soon realize he can't be trusted and move on to find out about other opportunities.
7. Realistic Ralph: Since he is motivated to sell, Ralph wants to present his business in a way that will generate positive responses from buyers. He understands he needs to be proactive in preparing the business for sale. The asking price accurately reflects market conditions. His books are in order and ready to be investigated by qualified buyers. Ralph met with financial institutions with the help of a niche financial advisor who specializes in business purchase financing. The business has been prequalified for financing. And Ralph is willing to carry back 20% of the price with a note. His approach is a clear recipe for selling success.
Any prospective seller who sees himself or herself in the descriptions of one or more of the first six seller types should understand that the chances of selling the business may be limited simply because of these seller attitudes and behaviors. Are you similar to Mike or Rita? Sam or Dorothy? The best chances of achieving a successful sale are to assume the characteristics of Realistic Ralph. It's owner/sellers like him who account for the one-third of California business offerings that result in a sale.
#photo#About The Author:Peter Siegel, MBA is the Founder and President of BizBen.com. He is a SBA SCORE Counselor, author, consultant/coach (ProBuy, ProSell Programs), and advocate on the topic of buying and selling small to mid-sized businesses in the California marketplace. Having writen three books and hundreds of publication articles he has assisted small business owners/sellers, business brokers, agents, and business buyers for over 25 years. For a FREE consultation on how to best sell or buy a California small business phone him direct at 925-785-3118. Categories: BizBen Blog Contributor, How To Sell A Business, Selling A Business
Peter Siegel, MBA - Founder Of BizBen.com (over 25 years), I am the Lead Advisor for the ProSell, ProBuy, & ProIntermediary Programs. I advise/coach buyers, sellers, and brokers daily about buying & selling small to mid-sized businesses throughout the Nation. I can be reached direct at 925-785-3118.
Great article, I have always been fascinated by the psychology of sales. I have experienced many of these types of sellers in my career, but I'd like to add on to the different types of buyers I have encountered.
1. The Driver: This is "Type A" personality. This type of person does not really care about the karma of the restaurant, but wants to see the books and records, z-tape from the register, expenses, and lease. The driver personality can make decisions if they want to proceed rather quickly, but it's important to remember that as fast as they make the decision to go to escrow, they can also make the decision to cancel escrow.
2. The Expressive: This type of personality is the one that will be in your office for hours if you let them. They are very expressive on what they like and do not like. Unlike the driver personality who may decide to go escrow or cancel and stick with it, this type of personality may get upset with the seller and scream, "that's it, cancel escrow" and then a day later say, "eh, we changed our minds, escrow back on." I have learned to let these type of people "blow off steam" when they want to cancel escrow, and give it a couple days before I start the process of cancellation, because many times they end up changing their mind.
3. The Analytical: We all know this type of person. The analytical may be an engineer, lawyer, or someone with dives into the details. When dealing with the analytical type, be aware that they will read every line of the purchase agreement, lease, and escrow instructions. The analytical moves at a slower pace. This is the type who may have all the brokers paper worked reviewed by an attorney. Facts, facts, facts, are very important to this type of personality. They make decisions by "crunching the numbers."
4. The Amiable: The "feeler" personality. It's important for this type of person that everything seems right during the transaction. The amiable personality is the type of person the broker may need to go meet with the seller when they do, or be there for the inventory check. The amiable personality may be into the feel of the restaurant. This type of personality is extremely good with people, so restaurants/coffee shops are a good match for them.
"Realistic" is the key word. Sellers must place themselves in the shoes of a prospective buyer. Otherwise, their business will never sell.
I have a listing priced 60% over the realistic price and I tell the sellers: "I can LIST it for you at this price, or I can SELL it for you at a realistic price." But, they insist ... and eventually, as they lose interest in the business, the value will shrink even further.
The truly realistic, motivated seller listens to the broker's professional assessment of the market value, has all books and records up to date, provides three years of tax returns to get the business pre-approved for financing, operates "business as usual" until the closing, maintains infrastructure and key relationships, is honest and transparent about the finances, answers buyers' questions fully and candidly, and is willing to carry up to 20% of the purchase price without hesitation. Not only will that buyer sell the business - but sell it at top dollar in a reasonable time.
Posted By: Business Broker, Northern California
One of my "Golden Rules" is to advise either a buyer or seller is to put your feet in the shoes of the other party. That is, if you are a seller, try to see each step of the transaction from the buyers perspective. The seller owns and operates the business on a daily basis; the buyer has zero of this knowledge.
The seller reads the financial statements based on how they want the information rolled up to them. The buyer has zero of this knowledge.
The seller knows their employees, their customers, their suppliers and all the intricacies and subtleties that make the business successful. The buyer doesn't.
The sale of a business is primarily about trust. To build trust you have to verify and work together.
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